Executive Assistant Job Description 


Must live near or in Miami or be willing to relocate


Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. 


Has knowledge of commonly-used concepts, practices and procedures within particular field. 



 Job functions: 

Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf

Maintaining comprehensive and accurate records

Organizing meetings, including scheduling, sending reminders when necessary

Answering phone calls in a polite and professional manner

Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters

Managing vendor relations and placing orders

Running returns and orders

Writing emails and SMS messages for weekly promotions

Contribute to team effort by accomplishing related results as needed 

Build sustainable relationships of trust through open and interactive communication 

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solution 

Follow communication procedures, guidelines and policies 

Assist with placement of orders, refunds, or exchanges 

Advise on company information 

Act as the company gatekeeper 


 Requirements: 

 Proven executive assistance 

 Track record of over-achieving quota 

 Strong phone contact handling skills and active listening 

 Familiar with Email and SMS systems and practices 

 Customer orientation and ability to adapt/respond to different types of characters 

 Excellent communication and presentation skills 

 Ability to multi-task, prioritize and manage time effectively 

 High school diploma or equivalent; college degree preferred 


Customer service representative top skills & proficiencies: 

Assistance knowledge

Product Knowledge 

Quality Focus 

Market Knowledge 

Documentation Skills 

Listening Skills 

Phone Skills 

Resolving Conflict 

Multitask 

Patience 

Positive Attitude 

Attention to Detail 

People Oriented 

Analysis 

Problem Solving 

Organizational Skills 

Adaptability 

Ability to Work Under Pressure 

Computer Skills

Utilize computer technology to handle high call volumes 

Compile reports on overall workplace

Resolve customer complaints via phone, email, mail or social media 


 Requirements: 

 Proven executive assistance 

 Track record of over-achieving quota 

 Strong phone contact handling skills and active listening 

 Familiar with Email and SMS systems and practices 

 Customer orientation and ability to adapt/respond to different types of characters 

 Excellent communication and presentation skills 

 Ability to multi-task, prioritize and manage time effectively 

 High school diploma or equivalent; college degree preferred 


Top skills & proficiencies: 

Customer Service 

Product Knowledge 

Quality Focus 

Market Knowledge 

Documentation Skills 

Listening Skills 

Phone Skills 

Resolving Conflict 

Multitask 

Patience 

Positive Attitude 

Attention to Detail 

People Oriented 

Analysis 

Problem Solving 

Organizational Skills 

Adaptability 

Ability to Work Under Pressure 

Computer Skills

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