Customer Service Rep

Executive Assistant Job Description

Must live near or in Miami or be willing to relocate

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.

Has knowledge of commonly-used concepts, practices and procedures within particular field.

Job functions:

Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf

Maintaining comprehensive and accurate records

Organizing meetings, including scheduling, sending reminders when necessary

Answering phone calls in a polite and professional manner

Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters

Managing vendor relations and placing orders

Running returns and orders

Writing emails and SMS messages for weekly promotions

Contribute to team effort by accomplishing related results as needed

Build sustainable relationships of trust through open and interactive communication

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solution

Follow communication procedures, guidelines and policies

Assist with placement of orders, refunds, or exchanges

Advise on company information

Act as the company gatekeeper

Requirements:

Proven executive assistance

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with Email and SMS systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Customer service representative top skills & proficiencies:

Assistance knowledge

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Multitask

Patience

Positive Attitude

Attention to Detail

People Oriented

Analysis

Problem Solving

Organizational Skills

Adaptability

Ability to Work Under Pressure

Computer Skills

Utilize computer technology to handle high call volumes

Compile reports on overall workplace

Resolve customer complaints via phone, email, mail or social media