FAQ

Where do you ship?

At the moment, we only ship in the U.S and U.S territories. Shipping costs will apply, and will be calculated at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. Interested in purchasing outside of the U.S? Email us and let us know at help@pseudolabs.com!

How long will it take to get my order?

Depending on where you are located, processed orders will take 4-7 business days to arrive. Overnight or next day deliveries are processed between 9-5 P.M. Overnight or next day deliveries placed after 5 P.M will be processed and shipped the next day. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. Carriers are chosen based off the lowest cost and quickest route to save you time and costs while keeping the environment in mind.

When do orders ship?

We ship during business hours 9-5 P.M PST. Orders placed after 5 P.M PST will ship next days. Orders placed on Saturdays and Sundays will ship out Monday. This includes two-day shipping and Next Day Air methods..

How do you handle returns?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us at help@pseudolabs.com and we’ll take you through the process.

Which PHreckles shade should I get?

Our Phreckles shades are specific to occasions, rather than skin types. All are highly pigmented and created to blend into any skin color. You can see examples of each shade on skin tones by visiting our Find Your Shade page. If you still need assistance picking a shade, we are always available to help using our live chat or at help@pseudolabs.com.

Do I need to re-order a whole kit or do you have refill bottles?

We offer a single refill of just the 4.3 ml/ 0.14 oz shade. You can reorder any shade and place it in your pouch. By reusing your pouch and pick, you save on costs and help the environment!

Is PHreckles a stain?

PHreckles is a cosmetic, not a stain or henna. PHreckles will wash away with your cleanser at the end of the day.

Reach out!

You can contact us through our live chat in the right hand corner or by emailing us at help@pseudolabs.com page! We will be happy to assist you.